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Shipping & Returns

How do I track my order?
Tracking number is emailed to you the moment your order ships. However, carriers do not update tracking information for 24-48 hours after the initial scan of your shipment. We ask that you check back in 48 hours. If you still do not see tracking information please contact us at


Do you ship internationally?
Yes, we ship to almost every country worldwide. 

What language should my order be placed with?
All orders must be entered and processed in English. 

Which currency are my orders processed in?
Lashesbylondon orders are processed in US Dollars. 

Customs and Duties information.
At this time, all customs and duties fees are the customer’s liability and will be charged to you upon receipt of your international shipment. 


Packages Returned 

All international packages returned to us will be refunded. Please note that shipping and handling fees are not refundable. 


Do you offer exchanges and returns?
All sales are final. Due to the nature of our product we do not offer refunds or exchanges, except in the case of receipt of damaged products. If an item is deemed defective, please email indicating your Name, Order Number, and a Photo of the defective item. Defective items need to be addressed within 30 days from the day of purchased. If the product is deemed defective, you will be eligible for a refund or replacement of the same item. 

Customers are responsible for the return-shipping fees. Refunds are made in the original form of payment and are issued to the person documented on the original order. Processing time is 1-2 business days. Regular orders and for Rush Handling will be shipped out from our warehouse in order 24 hours ,except during the weekend or Holidays, these orders will be processed the next business day. 

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